The MLC Presentation
Lindsey Major is the Head of Customer Experience for The Mechanical Licensing Collective (The MLC). In this role, Major is responsible for designing an effective customer experience strategy and leading a world-class customer experience team for The MLC. Previously, Major helped respected companies such as Fairygodboss, SmileDirectClub and Lyft develop and enhance their customer experience operations, creating effective staff training programs, designing and improving processes, and building innovative support tools to improve quality interactions.
